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Privacy Policy

Purpose of collection of personal information

Personal Information is data that can be used to uniquely identify or contact an individual. RMD collects Personal Information in order to complete online transactions that you may place with us, and also to act upon instructions that you may give to us.

What personal information RMD actively collects

  • When you register to receive periodic email correspondence from us or to download information from our website, or to give us instructions regarding your account, we may collect Personal Information that includes, but is not limited to, your name, company name, physical mailing address, your email address, and phone number(s).
  • When you complete a transaction with us, such as purchasing a product or entering into a services agreement, we may collect Personal Information that includes, but is not limited to, billing information such as credit card numbers and security codes, shipping information and contact information.
  • When you attend trade shows or other events, we may collect Personal Information that includes, but is not limited to, your name, company, address, email address, work address, and phone numbers.
  • If you access one or more of RMD’s web based technology platforms, you may be asked to provide certain Personal Information in order to access those web – based services.

Such Personal Information is provided by you on a voluntary basis, and by submitting your Personal Information you consent to its use in a manner consistent with the Privacy Policy.

What personal information RMD passively collects: cookies and other technologies

RMD’s web site, online services, applications, platforms, email messages, and advertisements, if any, may use “cookies” and other technologies such as pixel tags and web beacons ( pixel tags and web beacons are together known as “Other Technologies”) to collect information about you (pixel tags and web beacons are also known as clear GIFs action tag or web tags). A cookie is a small data file stored on the web browser on your computer’s hard drive. A cookie associates the identification numbers built into the cookie with information about you that you have provided to us. This association allows us to recognise who you are when you arrive at our web site. Other Technologies tell us where on our website you have visited, counts how many users visited certain web pages within our web site, and measures the effectiveness of advertisements, if any, and web searches. Please see our Cookies Policy for further information.

Like most web sites, we also automatically collect some tracking information and store that tracking information in an anonymous, aggregated and non-personal format. This tracking information includes Internet Protocol (IP) addresses, browser type and language, Internet Service Provider (ISP), operating system used, date and time stamps and click stream data. We use this tracking information to understand and analyse trends, to administer our web site, and to learn about user behaviour on our web site. However, RMD may use IP addresses to identify you when RMD feels, in its sole discretion, that it is necessary to enforce compliance with its TOU, this Privacy Policy, to protect its services, Web Site, systems, information, employees, business partners, affiliates, users, customers or others, or when required by law.

Disclosure of personal information to third parties

As a general rule, RMD does not share with or disclose to any third parties any specific Personal Information collected from you, except (a) as otherwise described in this Privacy Policy, (b) when RMD has your permission, (c) other than  to support RMD’s operations and as necessary to facilitate the purpose for which you provided it, or (d) under special circumstances such as, but not limited to, when RMD believes in good faith that the law requires such disclosure, or when the disclosure will protect the safety of others.

Business Partners and Service Providers: RMD may share your Personal Information with companies which provide services such as, but not limited to, online chat, product promotion via email, order fulfilment, ecommerce, delivering products to you, managing and enhancing customer data, providing customer service, assessing your interest in products and services, information processing, conducting customer research or satisfaction surveys, and online job applications. These companies are obligated to protect your Personal Information.

Other: RMD may, if required by law, legal process, litigation and/or requests from public or governmental authorities, disclose your Personal Information. We may also disclose Personal Information about you if we determine, in good faith and in our sole discretion, that such disclosure is necessary for purposes of national security, law enforcement, the prevention of a crime, or other issues of public importance. We may also disclose Personal Information about you if we determine, in our sole discretion, that it is reasonably necessary to protect our operations or users. Additionally, in the event of a corporate reorganisation, merger or acquisition, or sale, we may transfer any and all Personal Information we collect to a relevant third party.

Opting out: how you control the use of your personal information

In the event you decide that you want to opt out from RMD’s use of your Personal Information that you previously provided to RMD, you may opt out of our use of your Personal Information by notifying RMD by email at:

Integrity, protection and retention of your personal information

While RMD endeavours to protect your Personal Information, we cannot warrant the security of any Personal Information, and ultimately you provide your Personal Information to us at your own risk. RMD uses commercially reasonable efforts and security practices to safeguard your Personal Information, and to employ security measures designed to protect your Personal Information from access by unauthorised persons. Some of those measures include, but may not be limited to, encryption, firewalls and use of Secure Socket Layers (SSL). RMD retains your Personal Information for the period necessary to fulfil the purpose for which it was collected, as outlined previously in this Privacy Policy, unless a longer retention period is mandated or permitted by law.

Access to personal information

There may be times that you wish to access your Personal Information. RMD makes commercially reasonable efforts to provide you with access to your Personal Information so you can instruct us to correct or update the Personal Information if it is inaccurate, or delete your Personal Information if RMD is not required to retain it by law or for a legitimate business purpose. To receive a copy of your Personal Information, or to provide instructions to us on what you want corrected or updated, send us an e-mail at:


This web site is not intended for use by children. RMD does not knowingly solicit or collect Personal Information from children under the age of 13. If you are under the age of 18, you must obtain the consent of your parent or guardian to use this Web Site. RMD encourages parents and guardians to take an active role in their children’s online activities and interests.

Changes to this Privacy Policy and notification to you

RMD reserves the right, in its sole discretion, to make changes to this Privacy Policy. When changes are made to the Privacy Policy, the “Last Revision Date” field at the top of the Privacy Policy will be updated accordingly. Changes to the Privacy Policy become effective upon posting and updating the “Last Revision Date”. RMD encourages you to periodically review the Privacy Policy to be informed of any changes.